Returns & Exchanges
At PS Audio, we stand behind our high-fidelity equipment with a 30-day performance guarantee to ensure your complete satisfaction. If you are not entirely thrilled with your purchase, we offer a straightforward return and exchange process for all our audiophile-grade products.
Request an RMA
Contact our support team or log into your account to request a Return Merchandise Authorization number, which is required for all incoming shipments.
Pack Your Gear
Carefully place the product in its original factory packaging, including all manuals, cables, and accessories, to prevent damage during transit.
Ship to PS Audio
Affix the provided shipping label or your own insured shipping method to the box and drop it off at an authorized carrier location.
Inspection and Refund
Once our technicians verify the unit's condition, we will process your full refund or exchange within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing