Frequently Asked Questions
Everything you need to know about high-fidelity audio and your order.
What is the standard shipping timeframe for high-end audio components?
Most orders are processed within 1-2 business days. Due to the sensitive nature of high-fidelity electronics, we use specialized couriers to ensure safe delivery, which typically takes 3-7 business days depending on your location.
Do you offer a trial period for your speakers and amplifiers?
Yes, we offer a 30-day in-home audition policy. We believe the best way to evaluate premium audio is in your own acoustic environment. If you are not satisfied, you can return the product for a full refund.
Are your products covered by a manufacturer warranty?
All PS Audio products come with a comprehensive 3-year limited warranty covering parts and labor. We stand behind the build quality and longevity of our audiophile-grade components.
Do you provide international shipping for global customers?
We ship to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes, and the voltage specifications will be matched to your specific region.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and specialized financing options through Affirm to help you build your dream sound system over time.
How can I get technical support for setting up my DAC or Power Plant?
Our expert support team is available via phone and email Monday through Friday. We also provide extensive video tutorials and setup guides in our online Resource Center.